Last updated: 2025. This policy applies to all registered players and visitors on the nurstargame platform in the Philippines.
When you create an account on nurstargame, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm your eligibility to use the platform, and comply with applicable Philippine gaming and anti-money laundering regulations. We may also request a copy of a valid government-issued ID at any point to complete identity verification. All identity documents submitted are stored securely and accessed only by authorised personnel for verification purposes. Providing accurate registration details is a condition of using the platform, and any false information may result in account suspension.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen payment provider. We do not store full card numbers or sensitive authentication data on our servers — payment processing is handled through secure, compliant third-party payment gateways. Transaction records, including deposit amounts, withdrawal requests, and timestamps, are retained as required by Philippine financial regulations. This data is used solely for processing your transactions, resolving disputes, and meeting our legal reporting obligations. We will never use your payment data for any purpose beyond what is described in this policy.
We collect data about how you interact with the nurstargame platform, including the games and betting markets you access, your wagering history, session durations, device type, operating system, browser information, and IP address. This usage data helps us improve platform performance, personalise your experience, and identify any unusual activity that may indicate a security concern or a breach of our terms. Gameplay records are also used to support responsible gaming monitoring, allowing us to detect patterns that may suggest problematic behaviour and reach out proactively where appropriate. Usage data is retained for as long as your account remains active and for a defined period after closure as required by law. We do not sell your usage data to third-party advertisers.
The nurstargame platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are necessary for the platform to operate and cannot be disabled. We may also use analytical cookies to understand how players navigate the platform so we can improve the user experience over time. You can manage non-essential cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. No cookies used on this platform are linked to third-party advertising networks or used to track your activity across other websites.
nurstargame processes your personal data only for specific, legitimate purposes directly related to operating the platform and serving you as a player in the Philippines. We rely on the following legal bases for processing: performance of a contract (to provide the gaming services you have registered for), compliance with legal obligations (including identity verification, anti-money laundering checks, and regulatory reporting), and our legitimate interests in maintaining platform security and improving the user experience. Where we rely on your consent — for example, to send you promotional communications — you have the right to withdraw that consent at any time through your account settings.
The specific purposes for which we use your data include: creating and managing your account; processing deposits and withdrawals in PHP; verifying your identity and age in accordance with Philippine gaming regulations; detecting and preventing fraud, money laundering, and other prohibited activity; providing customer support and resolving disputes; monitoring gameplay for responsible gaming purposes; and improving platform features based on aggregated usage insights. We do not use your personal data for automated decision-making that produces significant legal effects without human review. If you have questions about how your data is used, the FAQ page provides additional guidance.
If you have opted in to receive promotional messages from nurstargame, we may contact you by email or SMS about platform updates, new game launches, and relevant offers. You can opt out of marketing communications at any time by updating your preferences in your account dashboard or by following the unsubscribe instructions in any message we send. Opting out of marketing will not affect your ability to use the platform or receive essential service communications such as transaction confirmations and security alerts.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have specific rights regarding your personal data held by nurstargame. These rights are meaningful and enforceable, and we are committed to honouring them promptly and transparently. To exercise any of the rights listed below, please submit a request through the support channel in your registered account dashboard.
You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and with whom it has been shared. We will respond to access requests within a reasonable timeframe as required by applicable law. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for manifestly excessive or repetitive requests.
If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update basic account details such as your contact information directly through your account dashboard. For corrections to identity documents or other sensitive records, please contact support and we will guide you through the verification process required to make the change.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that we are required by Philippine law to retain certain records — including transaction histories and identity verification documents — for defined periods even after account closure. We will inform you of any data we are legally obliged to retain when processing your erasure request.
You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where your individual circumstances mean that the impact on you outweighs those interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time. We will stop processing your data for the relevant purpose upon receipt of a valid objection, unless we can demonstrate compelling legitimate grounds that override your interests.
nurstargame does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only where strictly necessary to operate the platform and meet our legal obligations. The categories of third parties who may receive your data include: payment service providers who process your PHP transactions; identity verification services used to confirm your age and identity; technology providers who host and maintain the platform infrastructure; and Philippine regulatory or law enforcement authorities where we are legally required to disclose information. All third-party service providers are contractually bound to process your data only for the purposes we specify and to maintain appropriate security standards.
We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in line with Philippine anti-money laundering and gaming regulatory requirements. Transaction records and identity verification documents may be retained for longer periods where required by specific legal obligations. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about specific retention periods for particular categories of data, please contact support through your account dashboard.
Check the FAQ page for quick answers about your account and data rights. If you are ready to get started on the platform, registration is free and takes just a few minutes.